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terms & conditions

Access to this website is subject to the following terms and conditions.

Please read the terms and conditions set out below. When You access this site for the first time You agree to be bound by all terms and conditions for the use of this Service. We may vary the terms and conditions for the use of this Service from time to time by posting revised terms and conditions on the site.

It’s Your responsibility to check whether the terms and conditions have been revised. Your use of this service after the date on which we post the revised terms and conditions shall be deemed to constitute Your acceptance of the revised terms and conditions.

If You do not agree to be bound by these terms and conditions You must stop using this site immediately.

Interpretation

In these terms and conditions:

  • “footprint-multimedia.com/co.uk” or “Service” means the on-line service provided by us at www.footprint-multimedia.com from time to time.
  • “Person” means an individual, or a body corporate or unincorporated, and “Persons” shall be construed accordingly.
  • “Register” means completing the registration process.
  • “Registered Account” means your use of the Service through the username chosen by You during the registration process.
  • “You” or “Your” means the Person using this site or named in the registration details (if any) accompanying these terms and conditions.
  • “Your Communications” means any communications received or sent by You through the Service including e-mails and other electronic messages.
  • “Your Material” means any material within the Service which originated from You through the Service.
  • “We” and “Us” and “The Company” means Footprint Multimedia Ltd.

Registration

You will be required to Register if You wish to use certain of the facilities provided by this site. If you do not Register then these facilities will not be available to You.

If You do Register, You confirm and warrant that all the information supplied by You when You Register is true, complete and accurate in all respects. You agree to maintain and keep your details up-to-date.

We will review your registration details and if You satisfy our validation checks We will provide You with access to the facilities for which You have Registered. If You do not satisfy our validation checks We will notify You by email.

Provision of the service

We agree to provide You with the Service in accordance with these terms and conditions.

The Service will be provided on an “as is” and “as available” basis. We cannot guarantee that the Service will be provided fault-free and We do not undertake or warrant that the Service will be free from defects.

We may temporarily suspend the Service either partially or completely for any reason. We will restore the Service as soon as reasonably practicable after a suspension. We will not be liable to You for any loss which You incur as a result of any such suspension.

The pages contained in this site may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.

The information contained in the material in this site is only for information purposes. The material on this site does not constitute advice and You should not rely on any material on this site to make (or refrain from making) any decision or take (or refrain from taking) any action.

Your Communications may be monitored to allow support of the Service or where we have reason to believe there may have been a breach of the usage policy.

Design Services

  • Quotes are valid for 30 days.
  • To commission work, please sign a purchase order and provide a cheque or BACS for 50% of the value of the work.
  • The remaining 50% will be invoiced on completion of the work or after 90 days has past, whichever is sooner. This invoice is payable within 30 days.
  • Where invoices are paid late, we reserve the right to recover additional costs under the Late Payments Act.
  • Designs and other intellectual property associated with the development of your website remain the property of Footprint Multimedia until they have paid for in full, when all rights transfer to you permanently.
  • It is your responsibility to provide content for your website and to provide any logos and photographs in a suitable format. Re-drawing of logos and any illustration work is an additional cost.
  • It is your responsibility to proof check all content prior to your website going live and we cannot be held responsible for any errors or the consequences of them.
  • Hosting is not included in standard fees unless stated but we are happy to advise suitable hosting companies if required.
  • Where advice is given it is done so in the best faith and based upon knowledge and experience. However, we cannot be held responsible for how you use this advice and consequences arising from it.
  • If you have any queries relating to your invoices please communicate them to us without delay.

Use of the service

You warrant and undertake to us that You will use your best endeavours to ensure that the Your Material and Your Communications and your use of the Service is in compliance with all applicable laws and regulations and in particular that it is not in the opinion of Us:

  • defamatory, offensive, indecent or of an obscene or menacing character; or
  • likely to cause annoyance, inconvenience or anxiety to any person; or
  • likely to breach any copyright or confidentiality or privacy or other intellectual property of any person; or
  • fraudulent or connected in any way with the committal or possible committal of a criminal offence; or
  • material of a racial or sexually discriminatory nature; or
  • “spam” mail; or
  • material that contains a mail bomb; or
  • a Trojan horse; or
  • material that contains viruses or worms other disruptive programs or devices; or
  • in breach of these terms and conditions of use.

You are fully responsible for the content of Your Communications and you must ensure that Your Communications do not cause disturbance or harassment of a recipient or other person. You are not permitted to send e-mails or electronic messages to recipients who have made clear that they do not wish to receive e-mail or electronic messages from You.

You are fully responsible for maintaining a copy of Your Communications and Your Material. We will not be liable to You for any loss, corruption or damage to Your Communications or Your Material.

Except as expressly permitted by these terms and conditions, You may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any of the contents of this site. In particular, You may not cache any of the contents for access by third parties nor mirror any content.

You may only download, use, reproduce and print materials appearing on this site for your own personal, non-commercial purposes.

Security

We advise You not to disclose your password to any other Person. We also advise You to choose a password which will remind You of Your password but will not allow another Person to guess Your password.

You are fully responsible for ensuring that no unauthorised access is obtained to the Service through your Registered Account. You will be entirely liable for all activities conducted and charges incurred through your Registered Account whether authorised by You or not.

If We have reason to believe that there has been or is likely to be a breach of security or misuse of the Service We may change your password and notify You accordingly.

You may change your password and registration details on-line.

If you forget your password, please use the password reminder on-line service. If You are/have been unable to successfully use this Service then please contact us and if You satisfy our security checks We will issue You with a new password.

You acknowledge that we may be obliged by law to store all of Your Communications or Your Material and activity logs for a particular length of time and that We may be required by law to disclose details about these to government and law enforcement officials and other such agencies.

Ending the service

We can suspend or terminate your access to and/or use of the Service or any part of the Service if:

  • We believe that You have provided false information on registration or that You have intentionally failed to notify Us of any changes to this information.
  • You break any provision of the terms and conditions of use policy.
  • We believe that your Registered Account is being used in a manner prohibited in the terms and conditions of use policy. If we delay in acting on a breach of this terms and conditions of use policy then delay will not be regarded as a waiver of the breach.

Cancellation & Refund Policy

The web contracting agreement begins with an initial deposit payment, generally half of the written estimate. If the client halts work and applies for a refund to Footprint Multimedia Ltd, work completed shall be billed at an hourly rate stated in the initial estimate, and deducted from the initial deposit payment.
The balance of which will be returned to the client. If, at the time of the request for refund, work has been completed beyond the amount covered by the initial payment, the client shall be liable to pay for all work completed at the hourly rate stated in the inital estimate.

The web contracting agreement begins with an initial deposit payment, generally half of the written estimate. If the client halts work and applies for a refund to Footprint Multimedia Ltd. Work completed shall be billed at an hourly rate stated in the initial estimate, and deducted from the initial deposit payment.

The balance of which will be returned to the client. If, at the time of the request for refund, work has been completed beyond the amount covered by the initial payment, the client shall be liable to pay for all work completed at the hourly rate stated in the inital estimate.

Liability

In performing any obligation under this terms and conditions of use policy, our duty is only to exercise reasonable care and skill of a competent on-line Service provider.

We shall not be liable for any damages, including without limitation, indirect or consequential damages, howsoever arising out of your use of this site or in respect of any of your actions or omissions taken in reliance on any of the advice or information contained on this site or any site to which this site is linked.

Nothing in these terms and conditions limits our liability for death or personal injury resulting from our negligence.

We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control.

Third party sites

This site contains hypertext links to sites that are not operated by us or by our associated companies. We do not control such sites and are not responsible for their content. Our inclusion of hypertext links to such sites does not imply any endorsement of the material contained on the sites or of the owners.

Indemnity

You shall indemnify and hold us harmless from all losses, liabilities, costs and expenses in connection with any claim by any third party with respect to any alleged or actual infringement of copyright, trademark, Service mark or any other proprietary rights or any false or misleading statements or breach of advertising standards resulting from the use of this Service by you. This clause shall survive termination of this agreement for any reason whatsoever.

Privacy of personal information

We may use your personal information as described in our privacy policy. You acknowledge that any personal information disclosed by You in public areas of the Service is at your own risk and may be used by others.

Log files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Aggregate Information (non-personally identifiable)

We share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.

Intellectual property rights

All rights, including copyright, in the content of these web pages from time to time are owned or controlled for these purposes by Footprint Multimedia Ltd..

All trade marks, names, and logos are the proprietary marks of us or of our associated companies. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on You any licence or right under any trade marks, names or logos.

Assignment

You are not allowed to transfer or attempt to transfer this agreement in whole or in part to any other Person.

Matters beyond our reasonable control

If We are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.

Service Level Commitment

Footprint Multimedia Ltd. offers a commitment to provide a 99.5% uptime to its hosting customers, and with respect to the Customer’s Service during each calendar quarter of the Term, excluding regularly scheduled maintenance times.

If in any calendar quarter this uptime commitment is not met by Footprint Multimedia Ltd. and Customer was negatively impacted (i.e., attempted to log into or access the Service and failed due to the unscheduled downtime of the Service), Footprint Multimedia Ltd. shall provide, as the sole and exclusive remedy, a service credit equal to one month’s fee for the use of the Service.

Domain Registration & Renewals

All domains are renewed on an annual basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. Footprint Multimedia Ltd take no responsibility if your domain renewal fails due to your contact details being incorrect.

If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at info [at] footprint multimedia.com All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please log into the client portal area to view renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £9.99.

This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar.Footprint Multimedia Ltd will not guarantee the renewal of a domain name.

If you no longer wish to carry on with your contract with Footprint Multimedia Ltd, please email me no less than 30 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full.

Domains will only be considered for transfer once all balances have been settled, Footprint Multimedia Ltdwill not charge you for transferring a domain(s) away to another registrar’s tag. There is no charge to transfer your domain(s) to another provider.

The customer acknowledges that, termination of the agreement for any reason will result in Footprint Multimedia Ltd ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.

Terms & Conditions for registrants including Nominets domain name registration Terms & Conditions can be found here

Complaints Policy

Footprint Multimedia Ltd is committed to providing the highest standard of customer service to all our customers. However, in the unlikely event of a problem or complaint, we will do everything possible to ensure it is dealt with quickly and fairly.

Please contact us on the telephone via : 01656 657614 or via our online enquiry form or post via our company address located here.

Here at Footprint Multimedia Ltd we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.

If you wish to make a complaint about a service you have received, please submit an email to us at Footprint Multimedia Ltd.including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint about a domain name, contact us on Abuse Complaints: info[at]footprint-multimedia.com or please feel free to escalate your issue to Nominet (the .uk registry) here.

Abuse complaints

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact our team at Footprint Multimedia Ltd with as much detail about the abuse as possible and we will investigate your complaint immediately.

Jurisdiction

This agreement is governed by English Law and You and We submit to the non-exclusive jurisdiction of the English courts.

12th April 2015

Errors and omissions excepted.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.